Regional Snow Removal Operations Manager

Carol Stream, IL
Full Time
Manager/Supervisor
The Regional Snow Removal Operations Manager is responsible for snow removal field operations at Chicago Central during the winter season, and for off-season snow closeout across Chicago North, Chicago Central, and Chicago South.
In season, responsibility is limited to Chicago Central: planning and executing plowing, shoveling, and de-icing; mobilizing crews and equipment; managing routes; monitoring weather and job performance; and managing full-time hourly operations staff at that branch. After the season, the manager will transition to oversees off-season activities and landscape services for all three branches, including post-season inspections, site repairs, removal of snow-related site equipment, fleet repair tracking, and movement of salt and other materials.

Duties and Responsibilities

In-Season Snow Removal — Chicago Central only
  • Plan and execute snow removal operations at Chicago Central during winter, including plowing, shoveling, and de-icing.
  • Coordinate Chicago Central snow removal crews, equipment mobilization, route management, and weather monitoring.
  • Prepare snow equipment for Chicago Central, verify readiness, and ensure proper deployment before and during snow events.
  • Monitor job performance at Chicago Central during snow events and ensure safety and quality standards are met.
  • Direct full-time hourly operations staff at Chicago Central on storm response, including staging, shift coverage, and redeployment as conditions change.
  • Complete post-event reporting for Chicago Central and follow up on client feedback or service adjustments with the Operations Director or Account Manager.
  • In-season field operations at Chicago North and Chicago South are outside this position’s scope.
Post-Season Coordination — all three branches
  • Oversee off-season activities for Chicago North, Chicago Central, and Chicago South after the snow season.
  • Schedule and complete post-season site inspections at all three branches and document property condition, remaining snow equipment, and items requiring repair.
  • Coordinate site repairs related to snow removal services across all three branches, including scheduling, vendor or crew assignment, and confirmation that work is closed out.
  • Coordinate removal of snow-related equipment from client sites at all three branches and confirm sites are clear.
  • Track open post-season items to completion for each branch and report status to the Operations Director.
Fleet and Equipment
  • Coordinate with the fleet department to track repairs on snow equipment, including pushers, minor sidewalk equipment, and other snow equipment as needed, for all three branches in the off season.
  • During the season, coordinate fleet repair tracking for Chicago Central equipment.
  • Maintain visibility of equipment status, downtime, and return-to-service dates so each branch can plan the next season.
  • Assist in managing snow equipment inventories and coordinate repairs or maintenance.
  • Verify Chicago Central equipment readiness ahead of the snow season/landscape and confirm post-season equipment condition and repair plans for all three branches.
Materials Movement
  • In season, coordinate movement of salt and related de-icing products for Chicago Central.
  • Post season, coordinate movement of snow removal materials, including salt, among all three branches, yards, and sites as needed.
  • Coordinate movement of landscape materials as needed in support of company operations. This duty is limited to logistics and does not include landscape production work.
  • Keep accurate records of materials moved, quantities, and destinations.
Staff Leadership
  • Manage full-time hourly operations staff at Chicago Central during the snow season.
  • Set daily and storm priorities, assign work, and hold Chicago Central staff accountable for safety, attendance, and quality.
  • In the off season, direct the staff and resources needed to complete post-season work at Chicago North, Chicago Central, and Chicago South.
  • Coach and develop field staff and provide input on crew performance to the Operations Director.
  • Assist with training and onboarding of new team members on snow practices and safety procedures.
  • Enforce safety protocols and company policies across assigned snow operations.
Administrative Support
  • Maintain accurate records for job progress, labor hours, materials used, equipment status, and weather-related documentation.
  • Address client concerns related to snow service in collaboration with the Operations Director or Account Manager.
  • Interpret snow maps, work orders, and client specifications and communicate them clearly to field staff.

Qualifications

  • 5+ years of experience in snow operations, or in field operations with substantial snow removal responsibility.
  • Working knowledge of snow removal practices, including plowing, shoveling, de-icing, route management, and site closeout.
  • Supervisory or crew leadership experience required. Experience coordinating work across more than one location preferred.
  • Ability to interpret snow maps, work orders, and client specifications.
  • Valid driver’s license with a clean driving record.
  • Bilingual (English/Spanish) a plus.

Skills and Competencies

  • Strong organizational and multi-tasking skills across in-season response at one branch and off-season closeout across three branches.
  • Clear and professional communication with crews, fleet, account managers, and clients.
  • Ability to manage full-time hourly staff and keep storm priorities consistent.
  • Adaptability to urgent weather events and after-hours work.
  • Familiarity with snow removal equipment, including plows, pushers, and sidewalk equipment, and with fleet repair workflows.
  • Proficiency in mobile field technology, scheduling tools, and Microsoft Office Suite.

Working Conditions

  • Outdoor work in winter weather during snow events, plus yard, shop, and site work in the off season.
  • Physical demands including lifting up to 50 lbs and hands-on field tasks.
  • In season, work is based at Chicago Central. Post season, regular travel among Chicago North, Chicago Central, and Chicago South branches and client sites.
  • Flexibility for early mornings, nights, weekends, and on-call snow response during the winter season.
  • This position does not include landscape maintenance or enhancement duties. In-season snow operations are limited to Chicago Central.
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